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HomeEquity Bank (CHIP Reverse Mortgage)

Updated 2026-10-30 · 3,954 reviewed · 238 listed · Scored from 583 Google reviews · How we rank ›

4.3(583) 79 composite score See reviews on Google ✓ Google-verified
Mortgage & Credit Rebuilding Support
HomeEquity Bank (CHIP Reverse Mortgage)
Location
Old Toronto, Toronto
Service
Mortgage & Credit Rebuilding Support
Reviews
583
Ranking
#12 in Mortgage & Credit Rebuilding Support
Best for
homeowners 55 and over wanting a reverse mortgage explained step by step

Business data from Google Business Profile, checked 2026-10-30. Facts from the business's own website were fetched 2026-10-30.

What recent reviews say

Reviewers say staff are patient, answer questions, and explain what to expect. Several name individual staff members. One recent reviewer waited an hour on hold with no callback, and another wanted clearer reasons for document requests.

Praised for
  • staff answer questions patiently
  • clear explanation of the process
  • no pressure to decide
  • quick movement once decided
Watch-outs
  • long hold times and unanswered callbacks
  • unclear reasons for requested documents
knowledgeabletransparent-termsresponsiveslow-process
Best for: homeowners 55 and over wanting a reverse mortgage explained step by step
Think twice if: Phone hold times and callback delays were raised in a recent review.

Where this business shines

  • patient staff who answer questions
  • clear process explanations
  • no-pressure approach reported
  • named staff praised

Worth knowing

  • Reviewers name Stéphane, Aaron, Anjali Amin, and Gaurav for helpful service
  • Website states up to 55% of home value as tax-free cash
  • Website states A+ BBB rating and Schedule 1 Canadian bank status

What reviews say by service

Mortgage & Credit Rebuilding Support
Reviewers describe clear explanations and patient staff for reverse mortgage questions.

How it compares

  • Rated 4.3 against a 4.69 average across the 47 mortgage & credit rebuilding support businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

What earned this score?

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
419
4
76
3
14
2
12
1
62

Common questions

Who is the CHIP Reverse Mortgage for?
Their website says it is for Canadians 55 and over who want to use home equity.
Are there reports of slow phone support?
One recent 2-star review describes an hour-long hold and no callback after several messages.
Request a quote

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Last updated 2026-10-30