Business data from Google Business Profile, checked 2026-10-30. Facts from the business's own website were fetched 2026-10-30.
Reviewers consistently describe patient, helpful staff who answer questions and explain details at each step. Many mention quick replies by text or email and a calm process from first inquiry to move-in. Recent reviews repeat these points.
Reviewers mention the Royal James and Upper James buildings in Hamilton. They praise finishes, layouts, and private terraces. One older review says a Burlington site had no reply to questions, and that remains the only repeated concern in the recent reviews.
Recent reviews are split. Several reviewers praise friendly store staff, careful delivery of heavy items, and a head office call that eased an earlier complaint. Others say payment follow-up felt harsh, and some call weekly lease prices high.
Reviewers describe a simple, low-stress sale with a closing date they picked. Several say the team kept them informed and answered questions. Named staff get credit for going the extra mile. The business has a perfect 5.0 rating from 12 Google reviews.
Recent reviews are mostly negative. Several former tenants and owners say deposits came back late or not at all, and that calls and emails went unanswered. Some describe maintenance calls that were hard to track and bills they did not expect. Praise is narrower and mostly about individual agents. Reviewers describe Robert and Priscilla as patient, honest, and easy to work with during viewings and signing. Older five-star reviews mention smooth leasing help, while newer reviews focus on refunds, cleaning disputes, and unanswered messages.
Last updated 2026-10-30