Business data from Google Business Profile, checked 2026-10-30. Facts from the business's own website were fetched 2026-10-30.
Recent reviewers often praise individual agents, especially Crystal, for quick replies, patience during showings, and clear paperwork. Maintenance contact Tobi gets mentions for being punctual and easy to talk to.
Two recent reviews are very different. One renter says a signed lease was cancelled after deposit and rent were paid. Another tenant reports repair, entry, and lockout problems and has filed with the LTB.
Recent reviewers describe friendly staff and a quick, easy visit. Several mention help with delivery and setup. One reviewer, after a contract ended, said repeated calls used the wrong name and asked to be removed.
Reviewers consistently describe agents who answer calls quickly and explain each step in plain terms. Several newcomers and out-of-town buyers say the team kept them informed from search through closing. Positive reviews are the clear majority across the 55 Google ratings. Recent reviews praise Emily for patience with paperwork and Ajay for responsiveness during home and rental searches. Reviewers also mention help with moving-in tasks and follow-up support after the deal closed. One older 1-star review raises concerns about referrals to a mortgage contact.
Reviews are mostly negative, with many one-star complaints about pests, repairs, and unanswered messages in Central London units. A few older reviews praise the landlord and quick fixes. Evidence is limited and dated.
Last updated 2026-10-30