Business data from Google Business Profile, checked 2026-10-30. Facts from the business's own website were fetched 2026-10-30.
Reviewers describe friendly, welcoming staff from the first tour through move-in. Several families say managers answer questions quickly and help with short-notice moves. The newest reviews, though, raise concerns about food service staffing and meal quality, and say the issue has not improved yet.
Named staff come up often. Theresa Krause, Lifestyles and Program Manager, is praised for tours and follow-up. Michelle Fagan, General Manager, and Heather, Administrative Manager, are also mentioned by families. Recent reviewers say they want a clear timeline for food service improvements.
Limited evidence: 34 Google reviews average 3.9, with most praise for friendly, clear agents. One detailed 1-star review, about a rushed rental agreement, is a serious complaint to weigh.
Reviewers praise the team for honesty, patience, and quick replies. Clients say Drew explains home details well and points out red flags. Recent reviews are all five stars, with a few short notes and no complaints.
Reviewers consistently describe agents who reply quickly and stay patient through long searches. Many say the team kept them informed from first meeting to closing. Several praise clear advice and a calm, organized approach that made stressful moves easier to handle. Recent reviews name two agents, Natanel and Mariano Lowy. Clients mention home purchases, condo searches, sales, and rentals in Toronto and Newmarket. Some mention help from abroad and continued support after moving in.
Last updated 2026-10-30